New or Used Products
All new or used products must meet the following conditions to be eligible for a refund or exchange:
All Product(s) must be shipped back within 30 days of the original delivery date.
New product(s) must be in original, unused and brand-new condition to receive a full refund.
Used Product(s), that have been opened or have broken seals, must be in the original condition they were received and may be subject to restocking fees up to 40%. Additional fees of 10% may be imposed if accessories, parts or other items are missing from original packaging.
Defective Products
You are entitled to a replacement for defective products only during the manufacturer's warranty period and in accordance with the manufacturer's warranty return policy.
Note: Certain manufacturers require that warranty claims be processed with them directly.
Missing / Damaged Items
Any purchases containing damaged items or items which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. In these cases, please contact us and we'll take care of the issue immediately.
Return and Exchange Instructions
Contact us directly via email. Reference the sales order number and product(s) wishing to return and/or exchange.You will be provided with a prepaid shipping label which you will use to ship your product back to us. If you have any problems visit our Contact us page or live chat.
All new or used products must meet the following conditions to be eligible for a refund or exchange:
All Product(s) must be shipped back within 30 days of the original delivery date.
New product(s) must be in original, unused and brand-new condition to receive a full refund.
Used Product(s), that have been opened or have broken seals, must be in the original condition they were received and may be subject to restocking fees up to 40%. Additional fees of 10% may be imposed if accessories, parts or other items are missing from original packaging.
Defective Products
You are entitled to a replacement for defective products only during the manufacturer's warranty period and in accordance with the manufacturer's warranty return policy.
Note: Certain manufacturers require that warranty claims be processed with them directly.
Missing / Damaged Items
Any purchases containing damaged items or items which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. In these cases, please contact us and we'll take care of the issue immediately.
Return and Exchange Instructions
Contact us directly via email. Reference the sales order number and product(s) wishing to return and/or exchange.You will be provided with a prepaid shipping label which you will use to ship your product back to us. If you have any problems visit our Contact us page or live chat.